1. General Policy

All sales made through Skanda Fashion & Accessories Plus Ltd are considered final. We take great care to provide accurate product descriptions, images, and pricing. We encourage all customers to review product details carefully before completing their purchase.

Due to the nature of our business — including fashion items, perfumes, accessories, and custom-order products — refunds are handled on a case-by-case basis.

2. Conditions for Returns or Exchanges

Returns or exchanges may be considered only under the following conditions:

• The item received is damaged, defective, or materially different from what was described on the website.
• The wrong item was delivered.
• The request is made within 24 hours of receiving the order.
• The item is in its original condition, unused, unworn, unwashed, with all original tags and packaging intact.

3. Non-Refundable Items

The following items are non-refundable and non-exchangeable under any circumstances:

• Perfumes and fragrances (due to hygiene reasons)
• Intimate apparel and undergarments
• Custom-order items (school uniforms, corporate uniforms, embroidered or printed items)
• Items purchased during flash sales or with discount codes
• Items that have been worn, washed, altered, or damaged by the customer
• Electronics that have been opened or used

4. How to Request a Return

To request a return or exchange:

1. Contact us within 24 hours of receiving your order via WhatsApp at +1 767 285 2575 or email at skandafashion767@gmail.com.
2. Provide your Order ID, a description of the issue, and clear photographs of the item showing the defect or problem.
3. Wait for our team to review your request. We will respond within 48 hours.
4. If approved, you will be instructed on how to return the item.

5. Refund Process

If a refund is approved:

• Refunds will be processed to the original payment method (NBD Mobanking or credit card) within 7-14 business days.
• Skanda Fashion reserves the right to offer a store credit or exchange instead of a monetary refund at our discretion.
• Shipping or delivery costs are non-refundable.
• The item must be returned to us in its original condition before any refund is processed.

6. Order Cancellations

Orders may be cancelled only under the following conditions:

• The cancellation request is made within 2 hours of placing the order.
• The order has not yet been prepared or dispatched.
• Custom orders (uniforms, printed items, embroidered items) cannot be cancelled once production has begun.

7. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately with photographs. We will arrange a replacement or refund at our discretion. Claims for damaged items must be made within 24 hours of delivery. Items must not be used or altered before reporting the issue.

8. Pricing & Product Accuracy

While we make every effort to ensure product descriptions, images, and prices are accurate, occasional errors may occur. Skanda Fashion reserves the right to correct any errors and to cancel orders placed at incorrect prices. In such cases, a full refund will be issued.

9. Delivery Policy

All orders are delivered every Friday in and around Roseau, Dominica. We are not responsible for delays caused by incorrect customer information or circumstances beyond our control. It is the customer's responsibility to ensure accurate contact details are provided at checkout.

10. Limitation of Liability

Skanda Fashion & Accessories Plus Ltd shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our products or services. Our total liability for any claim shall not exceed the purchase price of the product in question.

11. Changes to This Policy

Skanda Fashion & Accessories Plus Ltd reserves the right to modify this Refund & Return Policy at any time without prior notice. Changes take effect immediately upon being posted to our website. It is the customer's responsibility to review this policy periodically.